Terms of Service

Service Coverage

VPNCape provides cross-border network acceleration subscriptions, covering 120+ countries / 230+ routes and supporting Windows / macOS / iOS / Android / Linux. Service delivery includes subscription details in the user panel, access to client downloads and route connectivity. Available routes are as shown in the panel.

Network connectivity does not grant eligibility to use third-party websites or apps. Their operators set regional policies, account requirements, content licenses and fees, which users must follow independently. VPNCape does not guarantee that any specific website or app will always be accessible.

Account and Subscription Rules

No email address is required; an account can be opened with a username and password. Users should keep their login details and subscription links secure and must not publish access credentials. If credentials are exposed or used unexpectedly, take action in the panel and submit a support ticket promptly. A subscription link is an account access credential, not information for public sharing.

There is no limit on the number of devices connected at the same time, for devices managed by the account holder. This does not permit sharing accounts with others, reselling subscriptions, renting routes or providing paid relay services. Users must not abuse the service or disrupt routes and other users’ connections through automated requests or other means.

Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Traffic resets monthly on the activation date; mid-cycle upgrades are prorated by the remaining days. Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They remain valid until used and never expire. Check the billing method and traffic allowance before purchase. Full details are on the plans page.

Acceptable Use

Users must comply with the laws and regulations of their location and any regions involved in their use of the service, and may use the service only for lawful cross-border access and network connectivity. The service must not be used for fraud, privacy violations, intellectual property infringement, distributing illegal content, unauthorized system access, attacks or malicious traffic activity.

Users are responsible for confirming that the content they access and their actions are lawful. The connectivity provided by the service does not constitute endorsement of any third-party content, transaction or conduct, nor does it relieve users of responsibility for their own actions.

Availability and Scope of Responsibility

Connection performance depends on the local network, carrier routing, exit region, target service policies and device configuration. Maintenance, network failures and force majeure events may cause interruptions or changes. VPNCape does not guarantee a fixed speed or continuous availability. If an issue occurs, consult the help guide first, then report it through the panel.

Anonymous, no-logs operation is this service’s privacy policy, not a guarantee against all network risks. See the Privacy Policy for details on data handling. VPNCape accepts the applicable responsibility, to the extent permitted by law, for impacts caused by changes to third-party services or users’ own configurations. These terms do not exclude or limit liability where the law prohibits doing so.

Payment and Refund Terms

You may request a full refund for any reason within 14 days of your first payment. To apply, sign in to the user panel and provide the relevant order information and refund request through the support ticket portal. A connection issue is not required as a reason for your request. Before submitting, confirm which account placed the order and do not send login passwords or subscription links publicly.

Alipay / WeChat Pay / USDT are supported. Refunds are verified against order records and the payment channel; updates are provided through the support ticket. No delivery time beyond the payment channel’s control is guaranteed, and troubleshooting does not need to be completed before a refund request is accepted. Other rights provided by law are not affected by these terms.

Account Termination and Changes to These Terms

In cases of illegal use, resale or sharing, attacks on the service, or other serious violations of these terms, VPNCape may restrict access, suspend or terminate accounts based on the impact. After emergency action, users may ask for the reason and raise an objection through a support ticket. Any handling of payments already made will be reviewed in accordance with the refund terms and applicable law.

When service rules change, this page will be updated with the revised terms and the month of the latest update. Changes that materially affect service entitlements will be announced in the user panel. If users have questions, they should submit a support ticket before continuing to use the service. Updates to these terms do not retroactively remove refund rights attached to existing orders.